Privacy Policy

Our Approach to Privacy

We value the trust you place in us when you visit our website, browse products, create an order, or contact customer service. This Privacy Policy explains in plain language what information we may collect, why we use it, when it may be shared with service providers, and the choices available to you.

We aim to collect only information that supports the operation of the website, the completion of purchases, customer service, security, and improvement of the shopping experience.

Information You Provide

When you place an order, contact us, sign up for communications, or otherwise interact with the website, you may provide information such as your name, email address, phone number, delivery address, billing details, order information, product preferences, and messages sent to customer service.

The exact information requested depends on the action you are taking. For example, an order requires information needed to process payment and deliver the package, while a customer service request may require only enough information to identify the order and understand the issue.

Order and Transaction Information

When you make a purchase, we maintain information related to the transaction. This may include the products ordered, quantities, purchase amount, currency, payment status, delivery details, shipment status, return information, refund information, and communications related to the order.

Prices and transactions on the website are shown and processed in USD.

Payment Information

Payments may be processed through payment service providers. Depending on the payment method selected, payment information may be entered directly into systems operated or supported by those providers.

We may receive information confirming that a payment was approved, declined, refunded, or otherwise updated. We do not need to use complete card information for ordinary customer service purposes.

Information Collected During Website Use

When you visit or use the website, certain technical information may be generated automatically. This can include device type, browser type, operating system, general network information, pages viewed, approximate region, referring page, time spent on parts of the website, and interactions with website features.

We use this type of information to understand how the website performs, identify technical problems, improve navigation, support security, and learn which parts of the shopping experience are most useful to visitors.

How We Use Information

We may use information to process and fulfill orders, confirm purchases, provide shipment updates, support returns and refunds, respond to customer service requests, improve product information, maintain the website, prevent misuse, improve security, and understand overall shopping behavior.

We may also use contact information to send service-related messages connected with an order or request. These messages may include order confirmation, shipment information, delivery updates, return instructions, refund information, or responses to questions you have asked us.

When you choose to receive promotional communications, we may use your contact information to share product updates, offers, new arrivals, beauty inspiration, or other marketing content. You can choose to stop receiving promotional messages by using the available unsubscribe option or contacting us through the Contact Us page.

Customer Service Information

If you contact customer service, we may keep a record of your message and our response. This helps us follow up on open issues, understand recurring questions, and provide more consistent support.

Customer service records may contain order details, contact information, photos you choose to provide, descriptions of product concerns, delivery information, and other information relevant to your request.

Product Reviews and Content You Submit

If the website allows customers to submit reviews, comments, photos, or other content, the information you choose to make public may be visible to other visitors. Before submitting public content, avoid including private information that you do not want others to see.

We may use submitted reviews and feedback to improve product information and the shopping experience. Public-facing content may be moderated to remove spam, abusive material, personal information, or content that is unrelated to the product or shopping experience.

Service Providers

We may work with companies that help operate the website and complete customer orders. These may include payment processors, ecommerce technology providers, hosting providers, delivery carriers, fulfillment partners, customer support systems, email service providers, fraud prevention services, analytics services, and other operational partners.

These providers may receive information needed to perform the service they support. For example, a carrier needs delivery details to deliver an order, and a payment provider needs transaction information to process a payment or refund.

We expect service providers to handle information responsibly and only for purposes related to the services they provide.

Delivery and Import Processing

To deliver an order, relevant information may be shared with fulfillment providers, carriers, logistics partners, and parties involved in import processing. This may include the recipient name, delivery address, contact information, package information, and order information needed to complete delivery.

Customers are not expected to pay additional duties or related import charges associated with receiving an order. Information may be used to arrange and manage these shipment-related processes.

Returns and Refunds

If you request a return or refund, we may use your order details, contact information, product information, return reason, shipment information, and payment status to review and process the request.

Eligible returns may be requested within 60 days. Approved refunds are generally processed within 5 to 10 days. Information related to returns and refunds may be shared with payment providers, carriers, fulfillment services, or other partners when necessary to complete the process.

Website Security

We use reasonable organizational and technical measures designed to protect information and maintain the security of the website. No online service can guarantee that every security risk will be eliminated, but we work to reduce unnecessary access, misuse, and loss of information.

Customers can also help protect their information by using trusted devices, keeping account credentials private where accounts are available, and contacting us if they believe an order or interaction may be connected with unauthorized activity.

How Long We Keep Information

We keep information for as long as it is reasonably useful for the purpose for which it was collected. Different types of information may be retained for different periods depending on operational needs.

For example, order records may be kept to support delivery, returns, refunds, customer service, payment reconciliation, and internal business records. Customer service messages may be kept when they are useful for resolving a request or improving support.

When information is no longer reasonably needed for these purposes, it may be deleted, anonymized, or retained in a form that no longer directly identifies the customer.

Your Choices

You may contact us if you want to ask what personal information we have associated with your customer service interaction or order, request a correction to inaccurate information, or ask us to review a reasonable request concerning your information.

Some information may need to be kept when it is connected with an active order, return, refund, payment issue, security concern, or necessary business record.

You can also choose not to provide optional information. However, certain information is necessary to complete specific actions. For example, we cannot deliver an order without a delivery address and cannot respond to a customer service inquiry without a way to identify or contact the requester.

Promotional Communications

If you choose to receive promotional emails or similar messages, we may use your contact information to send them. You may stop receiving promotional communications by using the unsubscribe option provided in the message or by contacting us through the Contact Us page.

Stopping promotional communications does not prevent us from sending important service messages related to an order, return, refund, or customer service request.

Third-Party Websites and Services

Our website may contain links to other websites or services. Their privacy practices may differ from ours. When you choose to visit or use another service, the information you provide there is handled according to that service's own practices.

We encourage customers to review the information provided by third-party services before sharing personal information with them.

Children's Information

Our website and products are intended for general shopping audiences and are not designed to collect personal information from children. If a parent or guardian believes that a child has provided personal information through the website, they may contact us through the Contact Us page so the situation can be reviewed.

Changes to Our Privacy Practices

We may update this Privacy Policy when our website, services, business operations, or information practices change. The current version made available on the website will describe how we handle information at that time.

Contact Us About Privacy

If you have a question about this Privacy Policy, the information connected with your order, or how customer information is handled, please contact us through the Contact Us page. We will review your request and provide assistance based on the information available.