Shipping Policy

Overview

This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered. Our goal is to make the delivery process clear and easy to understand from checkout through arrival.

Order Processing Time

Orders are generally prepared for shipment within 1 to 3 days. Processing time is the period used to confirm the order, prepare the products, complete fulfillment steps, and hand the package to the carrier.

Processing time is separate from delivery time. An order may show as confirmed before it has been transferred to the carrier.

During periods of unusually high order volume, fulfillment operations, transportation conditions, or other unexpected circumstances may cause processing to take longer. If a significant issue affects an order, we will make reasonable efforts to provide helpful information when available.

Estimated Delivery Time

After shipment, delivery is generally estimated at 6 to 12 days. Delivery times are estimates rather than guaranteed arrival times.

Actual delivery may be affected by the carrier, local delivery conditions, customs processing, transportation disruptions, weather, remote delivery locations, address accuracy, or other circumstances outside our direct control.

Order Confirmation

After placing an order, customers should review the order information carefully. This includes the recipient name, delivery address, contact details, and products ordered.

If you notice an error, contact us through the Contact Us page as soon as possible. We will make a reasonable effort to help if the order has not progressed too far in processing.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. Please make sure the address includes all information required for successful delivery, such as apartment, suite, unit, building, district, region, postal code, or other location details where applicable.

We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.

If an order is returned because the address was incomplete, incorrect, refused, or otherwise undeliverable, contact us through the Contact Us page so we can review the shipment status and explain the options available.

Shipment Confirmation and Tracking

When tracking information is available, it may be provided after the order has been shipped. Tracking information may take time to become active after the carrier receives the package.

Carriers do not always scan a package at every stage of transportation. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving or has been lost.

If tracking remains unchanged for an unusually long period or appears to show a delivery problem, contact us through the Contact Us page. We will review the information available and help determine the next step.

Multiple Packages

An order may occasionally be delivered in more than one package. This can happen when products are prepared from different fulfillment locations, when packaging requirements differ, or when logistics conditions make separate shipments more practical.

If an order is divided into multiple packages, the packages may arrive at different times. Tracking information may also be provided separately when available.

If part of your order has arrived and another item appears to be missing, check the shipment information before assuming the item was omitted. If you still have concerns, contact us through the Contact Us page.

Delivery Attempts

Depending on the carrier and destination, a delivery attempt may require someone to receive the package, or the carrier may leave the package in a suitable location.

If delivery cannot be completed, the carrier may make another attempt, hold the package for collection, request additional address information, or return the package.

Customers should monitor available tracking information and follow carrier instructions when action is required to complete delivery.

Delayed Shipments

Delivery delays can occur even when an order has been processed and dispatched correctly. Common causes include carrier congestion, weather, transportation interruptions, customs review, regional delivery conditions, or incomplete address information.

If your package is delayed, tracking may provide the most current carrier information. If the delay appears unusual or the tracking information does not provide a clear explanation, contact us through the Contact Us page.

We will review the shipment details and provide assistance based on the information available.

Customs and Import Processing

Some shipments may pass through customs or other import processing before final delivery. The time required for these steps can vary and may affect the delivery estimate.

Customers are not expected to pay additional import duties or related charges associated with receiving an order. We are responsible for applicable duties and related import costs connected with the shipment.

If you are unexpectedly asked to pay an import-related charge, contact us through the Contact Us page before making payment whenever possible so we can review the request.

Lost Packages

A package is not automatically considered lost because tracking has not updated recently. Carriers may experience delayed scans or temporary tracking gaps.

If you believe a package may be lost, contact us through the Contact Us page. We may review tracking activity, carrier information, delivery scans, and other available details before determining the appropriate resolution.

When a shipment is confirmed to have a serious delivery problem, we will review the circumstances and determine a reasonable next step.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location, mailbox, reception area, parcel locker, building entrance, or other safe places where the carrier may have left the package.

You may also want to ask household members, neighbors, building staff, or reception personnel whether they accepted the delivery.

If the package is still missing, contact the carrier if appropriate and contact us through the Contact Us page. We will review the available delivery information and assist with the next steps.

Damaged Packages

If a package arrives visibly damaged, please keep the packaging and the product while the issue is reviewed. Take clear photos of the outer package, shipping label, internal packaging, and affected product when possible.

Contact us through the Contact Us page and explain the issue. The information you provide can help us determine whether replacement, return, refund, or another resolution is appropriate.

Incorrect or Missing Items

If the package arrives but contains an incorrect product or appears to be missing an item, contact us through the Contact Us page.

Please provide order information and a description of the issue. Photos may be useful for incorrect items or packaging concerns.

Before reporting a missing item, check all internal packaging because smaller products may be placed inside protective materials.

Returned or Undeliverable Packages

A package may be returned if the address is incomplete, delivery is refused, required carrier action is not completed, the package is not collected, or another delivery problem prevents successful arrival.

If tracking shows that your package is being returned, contact us through the Contact Us page. Once the shipment status can be reviewed, we will explain the options available based on the circumstances.

Changes After Shipment

After an order has been shipped, changes to the delivery address, recipient details, or delivery instructions may be limited or unavailable. In some cases, the carrier may offer delivery management options directly to the recipient.

We cannot guarantee that a carrier will accept a requested change after shipment.

Customer Support for Shipping

If you need help with processing status, tracking, delivery delays, address concerns, damaged packages, missing items, or another shipping issue, contact us through the Contact Us page.

Please include your order information and a clear description of the issue so we can review the shipment efficiently.