Terms of Purchase

Overview

These Terms of Purchase explain the main conditions that apply when you place an order through our website. They are intended to make the purchase process clear, including pricing, payment, order processing, delivery, returns, refunds, and customer support.

By completing an order, you confirm that the information you provide is accurate and that you intend to purchase the selected products under the terms shown on the website and described here.

Product Information

We aim to provide clear product names, descriptions, images, colors, finishes, sizes, quantities, and other relevant information. Product information is intended to help customers make informed choices before purchasing.

Colors and finishes may appear different depending on screen settings, lighting, photography, device type, application technique, nail condition, and other factors. Product images are intended to represent the item as accurately as reasonably possible, but slight visual differences may occur.

We may update product descriptions, images, availability, or other information when needed to improve accuracy or reflect changes in the products offered.

Pricing and Currency

All prices on the website are displayed in USD. Orders, payments, refunds, and other purchase amounts are handled in USD.

If your bank, card issuer, or payment provider uses another currency, that provider may apply its own currency conversion process when displaying or settling the transaction in your account.

Promotions and Discounts

From time to time, products may be offered at promotional prices or with discounts. Promotional availability may vary by product and may change as inventory, campaigns, or website offers change.

If a discount requires a code or other action, the customer is responsible for applying the relevant code or completing the required step before checkout is finalized. A promotion generally cannot be added to a completed order unless customer service confirms otherwise.

Order Placement

Before completing checkout, please review the selected products, quantities, delivery information, and payment details.

An order is considered submitted when the checkout process is completed successfully. Receiving an order confirmation does not necessarily mean that every order can be fulfilled in all circumstances. An order may require review if there is a payment problem, inventory issue, pricing error, address problem, suspected misuse, or other issue that prevents normal fulfillment.

If we cannot process an order, we may cancel the affected order or item and issue an appropriate refund for amounts successfully paid.

Payment

Payment must be completed using one of the payment methods made available during checkout. The available methods may vary depending on device, region, payment provider, or website configuration.

A payment may be declined or placed under review by the payment provider. If a payment cannot be completed, the order may not proceed until the issue is resolved.

Customers are responsible for providing accurate billing and payment information. If you believe a payment was made in error or a transaction appears unfamiliar, contact us through the Contact Us page and, when appropriate, contact your payment provider.

Order Processing

Orders are generally prepared for shipment within 1 to 3 days. Processing time includes order confirmation, product preparation, fulfillment, packaging, and transfer to the carrier.

Processing time is separate from delivery time. During periods of unusually high order volume or unexpected operational disruption, processing may take longer.

Estimated Delivery

After shipment, orders are generally expected to arrive within 6 to 12 days. Delivery times are estimates and can be affected by carrier operations, customs processing, transportation conditions, weather, address accuracy, and other circumstances outside our direct control.

Tracking information may be provided when available. Carrier scans may not appear at every stage of delivery, and tracking updates may occasionally be delayed.

Global Free Shipping

All products on the website are eligible for global free shipping. Customers are not charged a separate standard shipping fee for eligible purchases made through the website.

Import Duties and Related Charges

Customers are not required to pay additional import duties or related import charges associated with receiving an order. We are responsible for applicable duties and related import costs connected with the shipment.

If a carrier, delivery agent, or other party unexpectedly requests an import-related payment, contact us through the Contact Us page before making payment whenever possible so we can review the situation.

Delivery Information

Customers are responsible for providing accurate and complete delivery information. Please review the recipient name, street address, apartment or unit details, city, region, postal code, and other relevant information before completing checkout.

If you discover an error after placing an order, contact us through the Contact Us page as soon as possible. We will try to help when the order has not progressed too far in processing, but address changes cannot be guaranteed after fulfillment or shipment has begun.

Delivery Delays and Carrier Issues

Delivery may be delayed by events outside our direct control. A delay does not automatically mean that the package is lost.

If tracking appears unusual or the package has not arrived within the expected range, contact us through the Contact Us page. We will review the shipment information and help determine the appropriate next step.

Cancellation Requests

If you want to cancel an order, contact us through the Contact Us page as soon as possible. Because orders may enter processing quickly, cancellation is not guaranteed after an order is submitted.

If cancellation is possible and approved before shipment, an appropriate refund will be issued to the original payment method. If the order has already shipped, the return process may apply instead.

Returns

Eligible products may be returned within 60 days. To request a return, contact us through the Contact Us page and provide the relevant order information.

Please follow the return instructions provided by customer service. Products should be packaged securely and, where relevant, include original packaging, accessories, or materials supplied with the order.

Products that have been excessively used, intentionally damaged, altered, or returned in a condition unrelated to ordinary inspection may not qualify for a full refund.

Refunds

Approved refunds are generally processed within 5 to 10 days after the return or refund request has been accepted and the required steps have been completed.

Refunds are normally issued to the original payment method. The time needed for the amount to appear in the customer's account may depend on the payment provider or financial institution.

If only part of an order is returned or only part of a claim is approved, the refund may be limited to the applicable product or amount.

Damaged, Incorrect, or Missing Products

If a product arrives damaged, the wrong product is delivered, or an item appears to be missing, contact us through the Contact Us page.

Provide your order information and a clear explanation of the issue. Photos may be requested when they help confirm the condition of the product or package.

We will review the available information and determine an appropriate resolution, which may include replacement, return, refund, or another reasonable option.

Product Availability

Products may become unavailable even after they have appeared on the website. Inventory information can change as orders are placed and processed.

If an ordered item cannot be fulfilled, we may cancel the affected item and issue an appropriate refund for the amount paid for that item.

Quantity Limits and Unusual Orders

We may review or limit unusually large quantities, repeated orders, or purchasing activity that appears inconsistent with normal personal shopping. This helps protect product availability, payment security, and the integrity of the shopping experience.

If an order is placed for resale, automated purchasing, fraudulent activity, or another improper purpose, we may decline or cancel the order after review.

Product Use

Customers should use products in accordance with the product information and any instructions provided with the item. Stop using a product if you believe it is unsuitable for you or if you experience an unexpected reaction.

Product performance can vary depending on application technique, preparation, nail condition, environment, and individual use. Product descriptions are intended to explain the item but do not guarantee that every customer will experience identical results.

Website Errors

We make reasonable efforts to keep product, pricing, and availability information accurate. If a clear error affects an order, we may contact the customer, correct the information, cancel the affected item, or issue a refund where appropriate.

Customer Information

Information provided during purchase is used to process orders, arrange delivery, support returns and refunds, communicate about the order, and provide customer service. More information about how customer information is handled is available in the Privacy Policy.

Customer Support

For questions about an order, payment, product, delivery, return, refund, damaged item, incorrect item, or missing item, please contact us through the Contact Us page.

We may ask for information needed to identify the order and understand the issue. Providing complete and accurate information helps us assist you more efficiently.

Fair Use of the Purchase Process

We want purchasing, returns, and refunds to remain fair for all customers. Orders or claims that appear fraudulent, intentionally misleading, abusive, or connected with misuse of the website may be reviewed and may be declined or canceled when appropriate.

Updates to These Terms

We may revise these Terms of Purchase when our products, website, operations, or customer service processes change. The version shown on the website at the time of purchase will describe the purchase terms presented for that order.