Refund Policy

Overview

We want customers to feel confident when placing an order. If a product is not right for you or there is a problem with your purchase, this Refund Policy explains how return and refund requests are handled.

Eligible products may be returned within 60 days. Approved refunds are generally processed within 5 to 10 days after the refund is accepted and the required return steps have been completed.

How to Request a Return or Refund

To request a return or refund, please contact us through the Contact Us page. Provide enough information for us to identify your order and understand the reason for the request.

Helpful information may include your order details, the product involved, the reason for the request, and photos when the issue involves damage, an incorrect item, or another condition that can be shown visually.

Please wait for return instructions before sending a product back. Following the instructions provided by customer service helps us identify the return and process it correctly.

Return Period

Eligible return requests may be made within 60 days. The return period is intended to give customers reasonable time to receive the order, inspect the product, and decide whether a return is needed.

Requests made after the return period may not be accepted. If unusual circumstances affected your ability to contact us, you may still reach out through the Contact Us page so we can review the situation, but approval is not guaranteed.

Return Condition

Products should be returned in a condition that allows us to identify and reasonably evaluate the item. Where applicable, please keep the original packaging, accessories, included materials, and other items that arrived with the product.

Products that have been excessively used, intentionally damaged, altered, or returned in a condition unrelated to ordinary inspection may not qualify for a full refund.

Because beauty products can involve hygiene and personal use considerations, we may ask for additional information about the condition of the product before approving a return. The purpose is to handle requests fairly and consistently while protecting customers and the integrity of returned goods.

Damaged Products

If a product arrives damaged, contact us through the Contact Us page and explain the issue. Clear photos of the product and packaging may help us review the problem.

Depending on the circumstances, we may offer an appropriate resolution such as replacement, refund, return instructions, or another reasonable option.

Please keep the damaged product and packaging until the request has been reviewed, as customer service may need additional information to evaluate the shipment.

Incorrect Products

If the product you receive does not match the item ordered, contact us through the Contact Us page. Provide your order information and, when helpful, a photo of the item received.

We will review the order and determine the appropriate resolution. This may include return instructions, replacement, refund, or another suitable option.

Missing Items

If an item appears to be missing from your order, first check the full package and all protective materials. Smaller products may sometimes be placed inside internal packaging.

If the item is still missing, contact us through the Contact Us page with your order information and a description of what was received. We will review the shipment details and assist with the next step.

Products That Do Not Meet Expectations

Beauty products can look different depending on lighting, screen settings, application technique, nail condition, number of coats, and personal preference. Product photos and descriptions are intended to help customers understand the item, but slight differences in appearance may occur.

If a product does not meet your expectations and you would like to request a return, contact us within the 60-day return period. We will provide the available return instructions for eligible products.

Return Instructions

After a return request is reviewed, customer service will provide instructions based on the order and product. Please follow those instructions carefully.

Returned items should be packaged securely to reduce the chance of damage in transit. If the return includes multiple products, make sure the items are packed in a way that allows the return to be identified and checked.

Do not send products to an address found elsewhere or to a location that has not been provided as part of the return instructions. Returns sent without authorization or to an incorrect location may be delayed or may not be identifiable.

Refund Processing

Once a refund has been approved and the required return process has been completed, refunds are generally processed within 5 to 10 days.

Refunds are normally issued to the original payment method used for the purchase. The time it takes for the refunded amount to appear in your account may vary depending on the payment provider, card issuer, or financial institution.

If the refund has been processed but is not yet visible, you may need to allow additional time for your payment provider to post the transaction. If you still have questions, contact us through the Contact Us page.

Partial Refunds

In some situations, a partial refund may be appropriate. Examples may include an order where only some items are returned, an item returned in a materially changed condition, or a situation where part of the order has already been resolved in another way.

If a partial refund applies, customer service will explain the reason based on the circumstances of the request.

Refunds for Canceled Orders

If an order is canceled before shipment and cancellation is still possible, any approved refund will be returned to the original payment method.

Because orders can move into processing quickly, cancellation is not guaranteed after an order has been placed. If you want to request cancellation, contact us through the Contact Us page as soon as possible.

If the order has already shipped, the return process may be used instead when the product is eligible.

Delivery Problems

If tracking indicates an unusual delay, delivery problem, or possible loss, contact us through the Contact Us page. We may review carrier information and other shipment details before determining the appropriate resolution.

A package that has not received a recent tracking update is not automatically considered lost. Carrier scans may be delayed or may not appear at every stage of transportation.

If a package is confirmed to have a delivery issue, we will work with the available information to determine a reasonable solution.

Address Errors

Customers are responsible for providing accurate delivery information during checkout. If a package cannot be delivered because the address was incomplete or incorrect, the available refund or return options may depend on whether the package is returned and the condition in which it is received.

If you notice an address error, contact us as soon as possible through the Contact Us page. We will try to assist before shipment when possible, but changes cannot be guaranteed after processing begins.

Import Duties and Related Charges

Customers are not expected to pay additional import duties or related charges associated with receiving an order. If an unexpected import-related charge is requested, contact us through the Contact Us page before paying whenever possible so we can review the situation.

Currency

All website prices, payments, and refunds are handled in USD. If your bank or payment provider converts currencies on your account, the amount shown by that provider may reflect its own conversion process.

Abuse of the Return Process

We want the return process to remain fair and useful for customers. We may review unusual return activity, repeated claims that cannot be supported by order information, altered products, or attempts to obtain refunds for items not purchased from our website.

Requests that appear fraudulent, intentionally misleading, or abusive may be declined after review.

Contact Us

For return, refund, cancellation, damaged item, incorrect item, missing item, or delivery-related requests, please contact us through the Contact Us page. Include clear information so we can review your request efficiently and provide the appropriate next steps.